Experience Manager

FELFEL is New York’s hottest food tech scale-up, changing the way people eat at work. Our smart fridges bring the city’s best local chefs and trendiest restaurants straight to the office - every single day. We’re all about great food, smart tech, and top-notch hospitality, making office meals something to look forward to.

Let’s meet up and see if we’re the right match to shake up the New York food scene together!

• Support clients directly from the point of sales handover through to conversion.
• Serve as the primary contact during the trial period, providing guidance, structure, and clarity.
• Strengthen and nurture client relationships early to lay the foundation for long-term success.

• Organize and manage key events such as launch days and events.
• Coordinate with Operations and B2B as needed to ensure smooth implementation and a memorable client experience.
• Act as the go-to person for any trial-phase events or processes.

• Ensure a high-quality experience during the onboarding and trial phase.
• Analyze engagement & purchase data, and identify actions to be taken to improve those
• Work with your team lead in order to define initiatives that can be tested to drive up purchases
• Gather client feedback and ensure accurate documentation, with a special focus on B2B needs.
• Proactively resolve early-stage issues to support seamless conversion.

• Liaise closely with back office, sales, operations, and other internal teams to align efforts and ensure consistency.
• Share insights from trial clients to improve onboarding, launch processes, and overall service quality.
  

• 2-3 years of experience in client success, project coordination, onboarding, or similar roles.
• Strong organizational and communication skills that keep clients and projects moving smoothly.
• A proactive mindset with the ability to juggle multiple projects and clients without dropping the ball.
• Experience with client-facing events and cross-functional coordination is a plus.
• Detail-orientated and structured way of working, even with administrative tasks.
• A valid driving licence is required.
• This is a 100% on-site role, split between our office and client locations - comfort with regular travel to client sites is essential.
• A passion for food is a must. You will actively support the sales team by hosting tastings, serving food, and bringing products to life through engaging food storytelling.
• Authorized to work in the United States (no visa sponsorship provided)
  

• Conversion Rate 
• Event Execution Quality
• Early Client Satisfaction (CSAT)

• Lots of delicious food from our own FELFEL fridge
• Exceptional Italian coffee and tea, powered by Gavetti — our innovative office coffee solution in NYC
• Central Flatiron office and Brooklyn location, surrounded by NYC’s best culinary inspiration
• 20 days of PTO + 10 holidays (some flexible)
• Comprehensive healthcare options
• 401k options 
• Paid parental leave
  
  *Benefits may evolve over time — this reflects what we currently offer.